Common Pitfalls with Setting KPIs

As we reach the deadline for setting your annual KPIs, goals and objectives, here are a review of the common mistakes. 1. The goals are too general or genericI have seen this in the KPIs recently.  “To improve customer service in the department”.  This is too general.  How do we know you have achieve it?  […]

Setting a Yearly KPI for Direct Reports

A few weeks ago (2nd week of January), I sat down with one of my direct reports and his team, and spoke about setting goals for the year.  I thought we had a good, albeit brief, session, with lots of interactions, clarifying questions asked, explanation given etc.  It was only later in the evening, the […]